Exchanges & Customisation

SERVICES-
 
             -Repairing service-special offers-warranty-
 
1-SHIPPING- HBZ  does shipping on time on every  order.
2-RESIZING- HBZ offers complimentary ring sizing simply contact us to arrange your product free resizing.
3-PRODUCT WARRANTY- HBZ stand behind the quality of our products. if you have any concern  please contact us on call or email.
 
-Sunday holiday/close
-Retailor in 18k certified real diamond jewellery
-Certified jewellery
 
 

 

RETURN PROCESS
1-As per our policy we give 85% OF GOLD and DIAMOND cash refund if you inform us within 7 days from the date you receive the product.
2- After 7 days we can give u credit note worth 85% of gold and diamond the amount of your purches which you can redeem till 30 days of receiving the product. After 30 days all  shipping and handling expense shall be chargable to the customers
3-In case there is an exchange after 30 days ,the customer will have to pay the differance  between the new product chosen and the invoice price of the old product.
 
LIFETIME EXCHANGES
HBZ offers a LIFETIME EXCHANGE policy for all its products. However, the product should not be damaged, the gold weight and diamond weight should be the same as at the time of purchase, all the diamond and stone pieces should be intact and the prongs should not be tampered with. Our jewellery expert will inspect the product before approving the exchange. The original invoice and certificates are required for the exchange.
 
The exchange can be done for one or more products such that their combined value is more than or equal to the exchange value of the product. The exchange value will be 85% of the current market price. HBZ will determine the current market value.
 
If the new product chosen has a higher price than the invoice price of the old product, the customer will have to pay the difference.
 
For any exchange, please get in touch with our customer service number-919825625590.
 
CUSTOMIZING YOUR ITEM
 Special Orders
Sometimes it’s tricky to choose
 
 If you have seen something on our website that you love, but would like to have it altered in any way, please contact us to discuss your ideas. From changing a white gold ring to a yellow gold ring, adjusting the length of a bracelet or changing a gemstone, nothing is difficult.  Please call on +91-9825625590 or email zhetalb76@gmail.com
 
TERMS AND CONDITION 
DISCOUNT-Discounts are defined as the deduction in the price of something as a gift to the customers.
                     Discount rate can be expressed as either a percentage or a decimal numbers.
                     HBZ DIAMOND FASHION offers  discounts upto 10%,13%,15%,20%  applies to select items identified with a percentage .
                     Valid for INDIA only.        
                     Offer subject to cancelled at any time.